At RoyalDesignMfg.com , our goal is to provide the best customer service possible, by simply treating our customers the way we would like to be treated. Our policies regarding returns, shipping, and other services are stated in this section. We try to be as flexible as possible in meeting special circumstances. If you have questions about any of our policies or if you have a special need, which is not addressed here, please email or telephone us and we will do our best to accommodate you.